Shipping & Return Policies

Standard Ground Shipping (4-5 business days transit) costs $12 (USD) for all orders less than $125 (before taxes and shipping costs). For orders $125 or more (before taxes and shipping costs) Standard Ground Shipping is free. Please note that order processing may take up to 2 business days after the order is placed for Standard Ground Shipping.

For expedited shipping we offer two options: 2nd Day Air and Next Day Air. 2nd Day Air costs $30 (USD). Next Day Air costs $35 (USD). Orders placed weekdays before 7:00 AM PST/10:00 AM EST will ship the same day. Orders placed after 7:00 AM PST/10:00 AM EST, or during weekends or holidays, will ship by the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

For shipments going to the UK or Canada, we offer International Economy Shipping for a flat rate of $40 (USD). International orders do not qualify for free shipping, nor are they eligible for returns or exchanges. Duties and Taxes are collected at checkout.

In Summary:

Standard Ground Shipping on orders $125+ (before taxes & shipping costs): Free

Standard Ground Shipping on orders less than $125 (before taxes & shipping costs): $12

2nd Day Air: $30 (business day delivery only)

Next Day Air: $35 (business day delivery only)

International Economy: $40 (USD)

We currently ship to US addresses, including Alaska, Hawaii, and US Territories. In addition, we ship to the UK and Canada.

We do not ship to PO Boxes/APO/FPO addresses.

You will receive an email confirmation once your order has been successfully placed. It will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.

Orders may take up to 2 business days to be processed and shipped. Orders placed on weekends or holidays will begin processing within 2 business days from the following business day. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to 4 weeks to ship—no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed or personalized items).

In addition to our own processing timeline, your order may encounter delays from FedEx. If your package does not arrive on the estimated delivery date, we kindly ask that you please wait 3-5 business days for it to arrive via FedEx before contacting us at help@thesleepcode.com.

Please note, our warehouse will be closed in observance of the following holidays. No orders will be able to ship on these days.

Memorial Day: Closed Monday 5/29

Independence Day: Closed Tuesday 7/4

Labor Day: Closed Monday 9/4

Thanksgiving: Closed Thursday 11/23

Christmas: Closed Monday 12/25

New Years: Closed Monday 1/1

Orders placed between 11/1/24 and 12/24/24 will be eligible for returns through 1/31/25. 

Please note this does not include final sale items. All items marked FINAL SALE will not be eligible for returns or exchanges.

Applicable sales tax will be charged on the merchandise total. Taxes are calculated according to the shipping destination and are itemized on the Order Summary page.

Simply return or exchange your Product(s) using our online return portal. Follow the step-by-step process, and if you have any questions, please contact us at help@thesleepcode.com.

Step 1

• Click this link to access our online return portal
• Locate your order number. This can be found on your packing slip and on your order confirmation email.

Step 2

• Enter your order number
• Enter the zip code used for your shipping address

Step 3

• Add the Item(s) you want to return by clicking on the Product(s)
• Items elegible for return will be shown in white
• Items that are not elegible for return will be greyed out

Step 4

• Choose to exchange your Product(s) or to receive a refund or online credit
• Simply follow the remaining prompts to complete the return process

We will not accept any returns 30 days after the order date. Product(s) eligible for return must be returned unused, with tags attached, and in their original packaging. If you choose to return a Product(s) eligible for return you are responsible for following our Return Policy and returning the Product(s) to us as soon as reasonably possible. But, in no event will we accept a return later than 30 days from the order date.

If an item is eligible for a refund, your credit will be issued to the original payment method. Refunds will be in the amount of the Product(s) price plus taxes (if applicable), less a $10 (USD) restocking and return label fee for each Product(s) returned. The refund will not include the original shipping cost. Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 10 business days from the date your return tracking information shows delivered. If your return is accepted, your refund will be processed and applied to the original method of payment. Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

We do not accept returns for any of the following products: sale items, food, books, magazines, jewelry, fragrances, intimate apparel, any personalized or custom-made products, or curated boxes. For sanitary reasons, the following products are FINAL SALE and are not eligible for return: menstrual cups, water bottles, pill cases, towels, and all face and body tools (cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, and face rollers). Any exceptions to this policy will be listed under Product Details on the Product Page. In addition, returns are not allowed for any Product(s) you may have purchased at a Sleep Code pop-up shop.

Unless the Product(s) arrives damaged or the wrong item is sent, the customer pays $10 (USD) for returns within the US. This restocking and return label fee will be deducted from your refund. Returns must be unopened, unused, with tags, in original packaging.

If the item is eligible for return, you will be issued a prepaid, printable shipping label. Print the prepaid shipping label, affix it to your package, and take the package to a drop-off location. Please note that the restocking and return label fee is $10 (USD) for US returns. This amount will be deducted from your refund. If you would like to use your own return shipping method (US orders only), please reference the return form on the back of your invoice for return instructions. Once filled out, pack return items in original condition with return form and send to:

Boxzooka Fulfillment & Global Ecommerce
Attn: The Sleep Code Returns
300 Capital Lane
Middletown PA, 17057
848.234.3527

Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For questions about skincare, makeup, haircare, and fragrance items that have been opened, tried, or tested, please contact Customer Service at help@thesleepcode.com. Kindly note that these items are subject to a refund in store credit, if deemed eligible for return.

We will keep a record of your Order and these Customer Terms & Conditions for a period of one year after we have accepted your Order. However, for your future reference we recommend that you print and keep a copy of these Customer Terms & Conditions, your Order, and the Confirmation of Order.

We offer a flexible return policy to make your on-line shopping experience easier. However, we do monitor the number of returns made, and we may refuse to accept orders at our discretion if Product(s) are returned repeatedly.

If you have any further questions, please email help@thesleepcode.com.

Any Product(s) returned 30 days after the order date is not eligible for refund.

We do not accept returns for any of the following products: sale items, food, books, magazines, jewelry, fragrances, intimate apparel, any personalized or custom-made products, or curated boxes. For sanitary reasons, the following products are FINAL SALE and are not eligible for return: menstrual cups, water bottles, pill cases, towels, and all face and body tools (cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, and face rollers). Any exceptions to this policy will be listed under Product Details on the Product Page. In addition, returns are not allowed for any Product(s) you may have purchased at a Sleep Code pop-up shop.

Simply return or exchange your Product(s) using our online return portal. Follow the step-by-step process, and if you have any questions, please contact us at help@thesleepcode.com.

Step 1

• Click this link to access our online return portal
• Locate your order number. This can be found on your packing slip and on your order confirmation email

Step 2

• Enter your order number
• Enter the zip code used for your shipping address

Step 3

• Add the Item(s) you want to return by clicking on the Product(s)
• Items elegible for return will be shown in white
• Items that are not elegible for return will be greyed out

Step 4

• Choose to exchange your Product(s) or to receive a refund or online credit
• Simply follow the remaining prompts to complete the return process

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the form of payment used for the original transaction and will be in the amount of the Product(s) price less the restocking and return label fee if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.