Simply return or exchange your Product(s) using our online return portal. Follow the step-by-step process, and if you have any questions, please contact us at firstname.lastname@example.org.
- Click this link to access our online return portal
- Locate your order number. This can be found on your packing slip and on your order confirmation email.
- Enter your order number
- Enter the zip code used for your shipping address
- Add the Item(s) you want to return by clicking on the Product(s)
- Items elegible for return will be shown in white
- Items that are not elegible for return will be greyed out
- Choose to exchange your Product(s) or to receive a refund or online credit
- Simply follow the remaining prompts to complete the return process
We will not accept any returns 30 days after the order date. Product(s) eligible for return must be returned unused, with tags attached, and in their original packaging. If you choose to return a Product(s) eligible for return you are responsible for following our Return Policy and returning the Product(s) to us as soon as reasonably possible. But, in no event will we accept a return later than 30 days from the order date.
If an item is eligible for a refund, your credit will be issued to the original payment method. Refunds will be in the amount of the Product(s) price plus taxes (if applicable), less a $10 (USD) restocking and return label fee for each Product(s) returned. The refund will not include the original shipping cost. Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 10 business days from the date your return tracking information shows delivered. If your return is accepted, your refund will be processed and applied to the original method of payment. Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.
We do not accept returns for any of the following products: sale items, food, books, magazines, jewelry, fragrances, intimate apparel, any personalized or custom-made products, or curated boxes. For sanitary reasons, the following products are FINAL SALE and are not eligible for return: menstrual cups, water bottles, pill cases, towels, and all face and body tools (cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, and face rollers). Any exceptions to this policy will be listed under Product Details on the Product Page. In addition, returns are not allowed for any Product(s) you may have purchased at a Sleep Code pop-up shop.
Unless the Product(s) arrives damaged or the wrong item is sent, the customer pays $10 (USD) for returns within the US. This restocking and return label fee will be deducted from your refund. Returns must be unopened, unused, with tags, in original packaging.
If the item is eligible for return, you will be issued a prepaid, printable shipping label. Print the prepaid shipping label, affix it to your package, and take the package to a drop-off location. Please note that the restocking and return label fee is $10 (USD) for US returns. This amount will be deducted from your refund. If you would like to use your own return shipping method (US orders only), please reference the return form on the back of your invoice for return instructions. Once filled out, pack return items in original condition with return form and send to:
Boxzooka Fulfillment & Global Ecommerce
Attn: The Sleep Code Returns
300 Capital Lane
Middletown PA, 17057
Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For questions about skincare, makeup, haircare, and fragrance items that have been opened, tried, or tested, please contact Customer Service at email@example.com. Kindly note that these items are subject to a refund in store credit, if deemed eligible for return.
We will keep a record of your Order and these Customer Terms & Conditions for a period of one year after we have accepted your Order. However, for your future reference we recommend that you print and keep a copy of these Customer Terms & Conditions, your Order, and the Confirmation of Order.
We offer a flexible return policy to make your on-line shopping experience easier. However, we do monitor the number of returns made, and we may refuse to accept orders at our discretion if Product(s) are returned repeatedly.
If you have any further questions, please email firstname.lastname@example.org.