Frequently Asked Questions

We accept all major debit and credit cards, as well as Apple Pay and Google Pay.

The Sleep Code is based in New York City and our business hours are Monday to Friday, 9AM to 5PM ET. We aim to respond to all inquiries within 48 hours, so hold tight—we’ll get back to you as soon as we can.

You do not need an account to buy from The Sleep Code, however setting one up is free and makes the checkout process faster. When you sign up you are able to:

• Check out faster when making a purchase
• Check the status of your current orders
• View past orders
• Make changes to your account information
• Change your password
• Save multiple shipping addresses

If you check out as a guest, all order confirmations and updates will be sent via email, and you will not be able to keep track of this information on our site.

As an e-commerce company based in the USA, we are required to charge sales tax. This tax may vary over time, and the amount depends on the state to which items are being shipped.

If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with The Sleep Code, you can track your order in the Account section.

Any amendments or cancellations to orders must be made within twenty-four hours of placing the order. Please email help@thesleepcode.com

We are happy to send your package with a signature requirement upon request. Please email help@thesleepcode.comw with your order number.

Please check your spam or junk folder. If it’s not there, mail from The Sleep Code might be blocked. To unblock, unsubscribe here and then resubscribe. To ensure delivery, add info@thesleepcode.com to your contacts. If the newsletter lands in your spam folder or junk folder, you will need to find it and mark that it is not spam. If you are a Gmail user, check your Promotions tab. Gmail has updated its inbox layout, and your The Sleep Code email may be landing there—to move it to your main inbox, simply drag the message from Promotions.

At the bottom of every email you have the option to “Manage Preferences.” Please use this option if you want future Sleep Code emails delivered to a different email address.

You can unsubscribe here or by using the link at the bottom of every email.

We currently ship to US addresses, including Alaska, Hawaii, and US Territories. In addition, we ship to the UK and Canada.

We do not ship to PO Boxes/APO/FPO addresses.

Standard Ground Shipping (4-5 business days transit) costs $9.50 (USD) for all orders less than $100 (before taxes and shipping costs). For orders $100 or more (before taxes and shipping costs) Standard Ground Shipping is free. Please note that order processing may take up to 2 business days after the order is placed for Standard Ground Shipping.

For expedited shipping we offer two options: 2nd Day Air and Next Day Air. 2nd Day Air costs $25 (USD). Next Day Air costs $35 (USD). Orders placed weekdays before 7:00 AM PST/10:00 AM EST will ship the same day. Orders placed after 7:00 AM PST/10:00 AM EST, or during weekends or holidays, will ship by the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

For shipments going to the UK or Canada, we offer International Economy Shipping for a flat rate of $40 (USD). International orders do not qualify for free shipping, nor are they available for returns or exchanges. Duties and Taxes are collected at checkout.

In Summary:

Standard Ground Shipping on orders $100+ (before taxes & shipping costs): Free

Standard Ground Shipping on orders less than $100 (before taxes & shipping costs): $9.50

2nd Day Air: $25 (business day delivery only)

Next Day Air: $35 (business day delivery only)

International Economy: $40 (USD)

Simply return or exchange your Product(s) using our online return portal. Follow the step-by-step process, and if you have any questions, please contact us at help@thesleepcode.com.

Step 1

• Click this link to access our online return portal
• Locate your order number. This can be found on your packing slip and on your order confirmation email.

Step 2

• Enter your order number
• Enter the zip code used for your shipping address

Step 3

• Add the Item(s) you want to return by clicking on the Product(s)
• Items elegible for return will be shown in white
• Items that are not elegible for return will be greyed out

Step 4

• Choose to exchange your Product(s) or to receive a refund or online credit
• Simply follow the remaining prompts to complete the return process

We will not accept any returns 30 days after the order date. Product(s) eligible for return must be returned unused, with tags attached, and in their original packaging. If you choose to return a Product(s) eligible for return you are responsible for following our Return Policy and returning the Product(s) to us as soon as reasonably possible. But, in no event will we accept a return later than 30 days from the order date.

International orders do not qualify for returns at this time.

If an item is eligible for a refund, your credit will be issued to the original payment method. Refunds will be in the amount of the Product(s) price plus taxes (if applicable), less a $10 (USD) restocking and return label fee for each Product(s) returned. The refund will not include the original shipping cost. We will process the refund due to you after the Product(s) have been returned to us and have been inspected. Please note that refunds can take up to ten working days to appear in your account due to varying processing times between payment providers.

We do not accept returns for any of the following products: sale items, food, books, magazines, jewelry, fragrances, intimate apparel, any personalized or custom-made products, or curated boxes. For sanitary reasons, the following products are FINAL SALE and are not eligible for return: menstrual cups, water bottles, pill cases, towels, and all face and body tools (cleansing sponges, makeup sponges, makeup brushes, mask brushes, face cloths, gua sha tools, dry brushes, and face rollers). Any exceptions to this policy will be listed under Product Details on the Product Page. In addition, returns are not allowed for any Product(s) you may have purchased at a Sleep Code pop-up shop.

Unless the Product(s) arrives damaged or the wrong item is sent, the customer pays $10 (USD) for returns within the US. This restocking and return label fee will be deducted from your refund. Returns must be unopened, unused, with tags, in original packaging.

If the item is eligible for return, you will be issued a prepaid, printable shipping label. Print the prepaid shipping label, affix it to your package, and take the package to a drop-off location. Please note that the restocking and return label fee is $10 (USD) for US returns. This amount will be deducted from your refund. If you would like to use your own return shipping method (US orders only), please reference the return form on the back of your invoice for return instructions. Once filled out, pack return items in original condition with return form and send to:

Boxzooka Fulfillment & Global Ecommerce
Attn: The Sleep Code Returns
300 Capital Lane
Middletown PA, 17057
848.234.3527

Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged, and at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For questions about skincare, makeup, haircare, and fragrance items that have been opened, tried, or tested, please contact Customer Service at help@thesleepcode.com. Kindly note that these items are subject to a refund in store credit, if deemed eligible for return.

We will keep a record of your Order and these Customer Terms & Conditions for a period of one year after we have accepted your Order. However, for your future reference we recommend that you print and keep a copy of these Customer Terms & Conditions, your Order, and the Confirmation of Order.

We offer a flexible return policy to make your on-line shopping experience easier. However, we do monitor the number of returns made, and we may refuse to accept orders at our discretion if Product(s) are returned repeatedly.

If you have any further questions, please email help@thesleepcode.com.

Any item returned after 30 days of receipt is not eligible for refund.

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable or final sale in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

If you are sending a gift, for an additional $7.00 you may purchase a gift box at checkout.

The dimensions of The Sleep Code gift boxes are 12.25" x 15" x 3" and 6" x 7.5" x 4.75". Our warehouse will use the gift box size appropriate for your order. If there are multiple items in the order, our warehouse will place as many of the items into the gift box that will safely fit. If there are more items than the gift box can accomodate, the additional items will be placed in a branded cloth pouch with a grosgrain tie.

Certain oversized items will not fit into a gift box. We do not recommend purchasing a gift box for such oversized items. If you are not certain if your order will fit inside a gift box, please contact help@thesleepcode.com.

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. If your purchase falls within the return policy outlined above, we encourage you to purchase the item you need and return the unwanted item for a refund. If you are buying a different size of the same item, email help@thesleepcode.com to have your return label fee waived.

If there is an issue with an item, please let our Customer Experience team know by sending an email to help@thesleepcode.com as soon as possible. We will resolve any problems as quickly as we can. Please include as many details as possible.

Return shipping fees—which will be deducted from your refund—are USD$10 for returns from the US.

Yes, you can download a new Sleep Code return form.

A confirmation email will be sent to you as soon as your return has been processed.

All pop-up shop purchases are final sale. We are not able to accept returns on any of these purchases.

We’re sorry if we’ve made a mistake processing your return! If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping, and handling costs. Please contact help@thesleepcode.com with any questions or concerns.